Returns & Refunds

We want you to receive the product you ordered in good condition and as it was described. The information below explains what to do if there is a problem.

Change of mind

We do not currently accept returns or exchanges because you have changed your mind, selected the wrong colour or fragrance, or decided you do not like the fragrance after delivery.

Expected differences in colour, marbling, small air bubbles and other handmade characteristics described on the product page are not considered faults.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or different from what you ordered, please contact us at admin@sagedecorstudio.com.au. Where possible, contact us within seven days of delivery so we can investigate promptly.

Please include:

• your name and order number;

• a description of the problem;

• clear photographs of the product; and

• photographs of the external and internal packaging.

Please keep the item and all packaging until we have assessed the issue.

Where appropriate, we will offer a replacement, if available, or a refund. You will not be asked to return an item damaged in transit unless we arrange and cover the return.

Any refund for a damaged, faulty or incorrect item will include the original delivery charge where applicable.

Cancellations and order changes

If you need to cancel or change an order, contact us as soon as possible. We can make a change only if the order has not already been dispatched.

Australian Consumer Law

Nothing in this policy excludes or limits rights available under the Australian Consumer Law. Consumer guarantees may apply when a product is faulty, unsafe, not as described or otherwise fails to meet a statutory guarantee.